Refund Policy
Short, because the policy is simple: your first membership charge is refundable on request, and billing mistakes are always put right.
1. Your first membership charge
Any member’s first membership charge is refunded on request, no questions asked. You do not need to give a reason, and we will not ask for one.
We offer this because the first charge is often the surprise: a trial that ended sooner than expected, or a renewal that arrived before you had decided. If that first charge is not what you wanted, we would rather return it than argue about it.
This applies once per member, to the first membership charge on your account.
2. Later charges
After the first charge, membership charges are refunded when the charge itself was wrong. That includes:
Billing errors. A double charge, a charge after you canceled, or any charge our records show should not have occurred. Tell us and we will refund it.
A Free Month Credit that should have applied. If you had earned a Free Month Credit and were charged for a period it should have covered — because something in our system or our payment provider’s failed to apply it — tell us and we will put it right. Either the charge is refunded or the credit is returned to your account for the next renewal, whichever leaves you correctly placed. You do not lose the credit because a fulfillment failed.
Wherever the law requires. If the law where you live gives you a right to a refund in your circumstances, we honor it.
A correctly billed later charge for a period of membership is not refundable for a change of mind. You can cancel at any time, with effect from the end of the period you have paid for, and cancelling before a renewal stops that renewal.
3. Your statutory rights
Nothing in this policy limits or replaces any right to cancel or to a refund that the law gives you. Where consumer law in your jurisdiction provides stronger protection than this policy, the law applies.
4. How to request a refund
Email support@thetamind.now from the email address on your account, so we can match the request to the right membership. Say that you are requesting a refund; for a billing error, tell us what looks wrong.
Refunds are returned to the payment method that was charged. How quickly the money appears depends on your bank or card issuer.
5. Canceling is separate from refunding
A refund returns a charge that already happened. Canceling stops future charges: you can cancel at any time, and your membership runs to the end of the period you paid for. Neither one requires the other, and neither affects the THETA you have already earned, your practice history, or any Free Month Credits you have not yet used.
Membership renews on the plan you chose — monthly or annually — until you cancel. A consistent practice can still make a month free — 30 consecutive days of at least 10 verified meditation minutes earn a Free Month Credit, which is applied to your next renewal instead of a charge — but a renewal that no credit covers is charged normally. The current terms are shown when you get Theta Mind, and your own plan, renewal date and credits are under Membership & billing inside the app.
6. Who this policy is with
Theta Mind is a service of Only Love LLC. This policy sits alongside the Terms of Service, which govern membership and payment as a whole.
Only Love LLC, trading as Theta Mind
411 Walnut Street, #25654, Green Cove Springs, FL 32043, United States